Prose was recently featured in Restaurant News, Restaurant Owner, and Restaurant Manager, where Justin Belmont, Founder & CEO, shared insights on how technology and company culture are driving improvements in restaurant operations and customer satisfaction. These articles highlight game-changing tools, strategies, and cultural shifts that are shaping the future of the hospitality industry.
Here’s what Justin had to say:
Leverage tech to streamline operations and enhance service.
Topic: How a POS system can boost efficiency.
Quote: “For the restaurant clients we work with, a solid POS system with automation is an absolute lifesaver. It's not just a cash register anymore—it tracks inventory, syncs online and in-house orders, and even predicts demand so you're not drowning in food waste. One client switched to a smarter POS that auto-routed orders straight to the right kitchen station, and boom—wait times got slashed in half. Fewer mix-ups, faster service, happier customers. Tech that keeps the chaos in check? Yeah, that's a win.”
You can read the full article here.
Streamline service for faster, more efficient turnover.
Topic: How tech can speed up the ordering and payment process.
Quote: “One of the best strategies we've helped restaurants implement is streamlining the ordering and payment process with tableside tech. Instead of waiting for a server to take orders and bring the check, customers can order and pay straight from a tablet or their phone. One client saw faster table turnover and a 15% boost in revenue just by cutting down on those extra minutes of waiting. Less time spent on logistics means more tables served—and happier customers who don't feel stuck waiting.”
You can read the full article here.
Create a supportive, family-like culture to retain talent.
Topic: Why company culture is key to retaining restaurant employees.
Quote: “Company culture is the secret sauce for keeping restaurant staff happy—it's not just about paychecks; it's about feeling valued. One thing we swear by? Treating every team member like they're part of the family. For us, that means open communication, celebrating wins (big or small), and genuinely listening to feedback. We even hold 'idea nights' where staff can pitch ways to improve operations—and we actually implement the good ones. When your team feels respected and heard, they stick around—and they bring their A-game to every shift.”
You can read the full article here.
Why improving efficiency and service with tech and culture matters, and how to implement it
The key to success in the restaurant industry isn’t just about offering good food—it’s about creating an efficient, engaging, and sustainable environment for both customers and employees. By adopting the right tools and cultivating a strong company culture, restaurants can not only increase operational efficiency but also build a more loyal team.
- Streamline operations: Use tech to speed up order-taking and payment processes, reducing wait times and boosting revenue.
- Foster a strong company culture: Treat employees like family, involve them in decision-making, and create an environment where they feel respected.
- Optimize systems: Invest in tech that automates tasks and improves customer service, from POS systems to mobile ordering tools.
Bonus feature: How culture and tech go hand in hand
At Prose, we believe that the best restaurant experiences are created through a combination of smart tech and strong, supportive cultures. Here are a few ways to keep your team and guests happy:
- Empower your team: Ensure staff are equipped with the tools and autonomy they need to perform at their best.
- Use tech to enhance service, not replace human connection: Technology should complement the guest experience, not take away from it.
- Prioritize your employees: Happy, engaged employees provide better service, creating a positive culture results in better customer experiences and employee retention.
By blending efficiency-driving technologies with a nurturing, communicative work environment, restaurants can rise above the competition and thrive in today’s fast-paced industry.
Ready to implement these strategies?
Prose helps hospitality brands develop content strategies, optimize customer engagement, and improve operations through thoughtful storytelling and tech solutions. Contact us today at prosemedia.com.
