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Prose was recently featured in Manufacturing Experts and Manufacturing Advice, where Justin Belmont, CEO & Founder, shared insights on how manufacturers can fine-tune their operations for maximum efficiency and customer satisfaction. From using real-time data to automating client communication, optimization is about creating a smarter, more responsive manufacturing ecosystem.
Here’s what Justin had to say:
Use real-time metrics to track progress continuously
Topic: Use real-time monitoring and IoT sensors
Quote: "The manufacturing clients we work with track optimization progress by focusing on key efficiency metrics like OEE (Overall Equipment Effectiveness), cycle time, and defect rates. The best approach? Real-time monitoring with IoT sensors and AI-driven analytics. Instead of waiting for monthly reports, they get instant insights into bottlenecks and downtime. One client cut waste by 20% just by using automated reporting dashboards to spot inefficiencies faster. The key is continuous tracking, not just periodic check-ins—if you're only measuring after the fact, you're already behind."
You can read the full article here.
Automate client communication to enhance satisfaction and efficiency
Topic: Streamline communication with automated follow-ups
Quote: "For our manufacturing clients, we use CRM systems to streamline communication and keep customer needs front and center. For example, we helped one client set up automated follow-ups for order updates and post-sale check-ins. This made customers feel supported and in the loop, reducing frustration and boosting satisfaction. The key benefit? Stronger relationships and repeat business. When customers see you're proactive and responsive, loyalty comes naturally."
You can read the full article here.
Why optimizing operations requires both data and customer focus
Operational excellence in manufacturing doesn’t stop at efficiency, it extends to the customer experience. Successful manufacturers today are:
- Using IoT sensors to gather real-time insights on performance
- Identifying and addressing inefficiencies quickly
- Automating customer communication to build trust and boost loyalty
The result? A smoother, smarter production process that drives both internal gains and external satisfaction.
Bonus feature: Optimization is a company-wide mindset
Optimization isn’t just a set of tools, it’s a culture of constant improvement. Whether it’s refining production lines or enhancing how you communicate with customers, the organizations that win are the ones that:
- Commit to ongoing measurement, not just one-time fixes
- Embrace technology to stay ahead of inefficiencies
- View customer satisfaction as part of operational performance
When everyone, from floor operators to customer service reps, is aligned around smart processes, your entire business runs better.
Want to show how your team is innovating smarter manufacturing practices?
At Prose, we help manufacturers turn real performance improvements into compelling stories that connect with customers, investors, and partners. Learn how we can help you showcase your impact at prosemedia.com.
