Prose

How it works

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What’s the full translation process?

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Here’s how the entire process works from start to finish:

Reach out: Contact us via our website or email translations[at]prosemedia.com. You can request a call or upload your document, sharing details like the source/target languages, word count, and any specific needs or deadlines.
Receive a quote: After reviewing your project details, we’ll send you a personalized quote. This factors in word count, language pair, and complexity, with any extra charges for rush or specialized content.
Review and confirm: Ask any questions or suggest adjustments to the quote if needed. Once everything looks good, approve it, and we’ll move forward.
Kickoff: We’ll pair you with the ideal translator from our network. If you have specific preferences, like requesting industry expertise or reviewing qualifications, we can accommodate that.
Translation process: Your translator begins work, ensuring both accuracy and alignment with your brand’s tone and style. We can provide updates as the project progresses.
Quality check (if requested): If requested, we’ll conduct a multi-step QA process, including proofreading and editing by additional experts.
Delivery: We’ll deliver the final translated document by the agreed deadline. You’ll have the opportunity to review the work to ensure it meets your expectations.
Revisions (if needed): If revisions are necessary, we’ll handle them quickly to make sure the final translation is perfect.

This process ensures smooth, efficient handling of your project from start to finish, with clear communication and flexibility at every step.

What’s the “TEP process,” and how does it ensure translation quality?

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At Prose, we offer the TEP (Translation, Editing, Proofreading) process as a specialized service for clients who need the highest level of accuracy and polish. Here’s how it works:

Translation (T): A professional, native-speaking translator with expertise in your industry handles the initial translation, ensuring it’s both accurate and culturally relevant.
Editing (E): A second linguist reviews the translation to refine it for clarity, consistency, and flow. This step ensures the text aligns with your brand’s voice and reads naturally.
Proofreading (P): Finally, a third expert proofreads the document, catching any remaining errors and polishing it to perfection, ensuring flawless readability and quality.
Delivery: After these steps, the final translation is delivered in your preferred format.

With our specialized TEP service, you can trust that your translation will be of the highest professional standard, perfectly suited to your needs.

If you’re interested, just let us know when you reach out, and we’ll provide a special quote and timeline tailored to this service.

What details do you require from me to begin a translation project?

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To get your translation project started smoothly, we’ll need a few key details:

Source and target languages: Let us know the current language of your document and the language you need it translated into.
Document type and content: Tell us what kind of document it is (e.g., legal, technical, marketing) and share any relevant context or background.
Word count and format: Provide the word count and the format of your document (e.g., Word, PDF, Excel).
Deadline: Share your preferred timeline, and if there’s a specific deadline, we’ll do our best to meet it.
Special instructions: If you have specific terminology, style preferences, or other requirements, let us know so we can tailor the translation to your needs.

You can either provide these details when you reach out, or we can send you a simple brief to fill out. Once we have everything, we’ll provide an accurate quote and get started on your project.

How do you handle requests for changes or revisions?

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We’re happy to make revisions to ensure you're fully satisfied. After receiving the initial translation, simply review it and let us know about any changes or adjustments you’d like. We’ll make the updates promptly and send the revised version for your approval.

If more tweaks are needed, no problem — we’ll keep refining until it’s just right.

Can you integrate with our existing tools and file formats, or do we have to use a special portal?

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No need to use a special portal with Prose — we’re all about making things easy and seamless for you. Whether your files are in Word, PDF, Excel, InDesign, or any other format, we can work with your existing tools and workflows.

We’re also flexible with project management and collaboration platforms. If you prefer using systems like Dropbox, Google Drive, Trello, Slack, Asana, or anything else, just let us know — we’ll integrate into whatever works best for you.

How do you handle invoices and payments?

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We keep invoicing and payments simple and hassle-free:

Invoicing: After your project is complete, we’ll email you an invoice detailing the services provided, costs, and any applicable discounts.
Payment methods: We offer a variety of payment options, including credit/debit cards, bank transfers, and checks, to suit your preferences.
Payment terms: Our standard terms are net 30 days, but we’re flexible. If your company has different terms, feel free to reach out and we’ll discuss special arrangements.‍
Recurring projects: For long-term contracts or ongoing projects, we can set up a regular billing cycle to streamline the payment process.