It's easy to sign up for a free account — just click the Join Now button (top right) and provide some basic information. No commitment, and no credit card required.
How do I sign up?
How do I log in?
To log into your account, click here (you may want to bookmark the URL for easy access).
Alternatively, you can log in by visiting ProseMedia.com and clicking the Login link at the top right of the screen.
To log in, you will need only your email address and password.
Forgot your password?
No worries! Just click the Forgot your password? link to receive an email with a one-time link to reset your password.
Still having issues?
Just contact us, and we'll help you out.
How do I change my password?
You can change your password at any time.
Scenario 1: If you are logged out of your account and can't remember your password...
From the login page, simply click Request new password. You will receive an email which contains a one-time link to reset your password. The link will bring you to your Settings page. Enter your new password, re-enter it, and click Save.
Scenario 2: If you are logged into your account and want to change your password...
Click Account Settings in the left-hand navigation bar.
Then enter your new password, re-enter it, and click Save.
How do I change my email address?
You’ll use your email address to sign into the Prose Platform and receive email notifications. To change your email address:
1. Sign in
2. Click on Settings
3. Enter a new email address
4. Click Save
How do I update my account details?
You can update your profile and account details at any time. Simply click on Profile in the left-hand sidebar:
This will bring you to your account profile page, where you can update your basic information:
After you make your changes, be sure to click Save.
I have a general question about my account. How do I get support?
If you have a question that’s not addressed in the FAQs, you can easily get in touch with Prose from your dashboard. Just log into your account and click the question mark symbol at the bottom right to open a chat panel on the right-hand side of your screen.
To follow up on an existing thread, click on the thread to open it:
Or, to start a new conversation, click the “New Conversation” button and start typing.
Let us know what's on your mind, and a friendly editor will get back to you ASAP. Please note that our business hours are weekdays from 10am to 6pm EST.
How can I access my dashboard?
Logging in brings you to your main dashboard, where you can see all of your active projects, neatly sorted by project status:
Wherever you are on your platform, you can return to your dashboard at any time by clicking on the “Dashboard” icon in the left-hand sidebar:
Where can I see my active projects?
Your main dashboard displays all of your active projects (i.e., projects not yet complete), neatly sorted by project status:
You can return to your active projects at any time by clicking on the “Dashboard” icon in the left-hand sidebar:
To make it easy for you to track your content, active projects are organized into different sections of the dashboard according to their stage in the editorial process.
Note: For dashboard clarity, only sections that contain at least one project will be shown.
As your content moves through the different stages in the process, it will move into different sections on the dashboard. But don’t worry — you don’t need to monitor the dashboard. You’ll receive an automatic email notification for every key stage in the process, so you can handle everything from your inbox, if you prefer.
Your active projects are organized in the following sections:
QUOTES TO APPROVE
If you’ve requested a quote for a custom content type, Prose will typically deliver it within one (1) business day. The custom quote will appear in this section:
After reviewing it, you can Accept & Continue or Decline.
ALERTS
This unlabeled section displays key alerts about your projects -- e.g., when your requested topics are ready to review, or when a draft of your content has been delivered.
NEW CONTENT TO REVIEW
In this section you’ll find projects that have been delivered to you (either first drafts or revised drafts) and require action on your part. You can click View to read the draft, and then either Approve as-is or Request Revisions. Be sure to perform one of these two actions by the stated deadline (i.e., five business days from the date of delivery), or the project will be auto-approved.
(Learn more about receiving and reviewing content.)
CONTENT IN PROGRESS
This section displays any projects that we’re currently working on and that are slated to be delivered by the stated date and time.
Possible statuses include:
- Draft in progress
- Revision in progress
- Topics in progress
NEW CONTENT ORDERED
As soon as you’ve placed an order, your project shows up in this section, where it waits while we review your requirements and match your project with the perfect writer.
COMPLETED CONTENT
Your completed projects appear in this section, marked as either "Approved" or "Auto-Approved." (To view the "Completed Content" section in isolation, you can also click on the book icon in the left-hand sidebar.)
Where can I see my completed projects?
To view a list of projects that have been delivered and wrapped up, hover over the left-hand sidebar and click “Completed Content”:
This section displays projects that have the following statuses:
- Approved: The project has been manually approved by you.
- Auto-approved: The project has been accepted by the system.
In this section, among the available options, you can download your documents in your preferred file format(s).
How can I find a project quickly? Can I search for a specific project?
Yes. Your dashboard offers a keyword search to quickly locate any piece of content. Just start typing a word or phrase. Only the matching project(s) will appear.
How can I tell one-time orders from recurring orders?
Like many clients, you might have a mix of projects — some ordered on a recurring basis (e.g., weekly blog posts), others ordered only once (e.g., a single video script).
On your dashboard, recurring projects are indicated by a 
symbol:
What are the pale green banners that sometimes appear at the top of the page?
These banners are on-screen notifications about tasks you need to do, or items that require your attention. These include alerts when your content or topics are ready for you to review. They will be listed at the top of your dashboard. (Don't worry: You'll receive an email as well.)
For example:
For each alert, you can click on the green button to visit the relevant section. The alert will remain on display until you perform the action.
If I need an extra level of support or special services, can Prose help?
We look forward to learning more about your specific needs. Please contact us to learn more about our suite of "managed services."
As a reminder, Prose offers basic, free account management services for all content ordered. These services include personalized writer matching, in-house editing, and ad-hoc support from your editor. The majority of writing services and agencies charge hundreds or thousands of dollars for these extra services — but not Prose.
Even so, some clients want to go further. Perhaps you want extra help preparing your content brief or strategizing your content campaign. Or, you may wish to enjoy an even higher level of personalized support and guidance, including consultation calls.
We provide a range of supplementary account management services for an additional fee, typically on a monthly retainer basis. We look forward to hearing from you to discuss options.
I'm not receiving any (or some) email notifications. What should I do?
Several things can prevent notifications from coming through. Try the following:
1. Check your spam folder. The emails may be going to spam.
2. Whitelist our email IP on your server. Please contact us for help.
3. Whitelist our email IP on your spam filter. Certain email filters, such as Postini, may filter out emails from us. If you are using any of these filters, you'll need to whitelist our email IP. Please contact us for help.