When do I pay for my content?

When you place an order, you are asked to supply your credit card details.

 

For one-time orders, your credit card is charged after your content has been approved or auto-approved.

 

For recurring orders, your credit card is charged at the time of your initial order for the first month’s content  — and every month thereafter (until you cancel).

Which payment methods do you accept?

We accept major credit cards: Visa, MasterCard, and American Express.

Can I pay by check or wire transfer?

If you sign up for a recurring content plan, you may contact us to discuss options for invoicing that enable payment via paper check or ACH/wire transfer.

 

Please note that all payments must be prompt to ensure timely compensation for our Writing Pros. Payments received after 30 days are subject to a late fee of 1.5% interest per month.

Where can I view billing information?

For your convenience, you will receive a record of all transactions via email. Your billing history can also be found in the Billing section of your member area. To visit this section, sign in and hover over the left-hand navigation bar and click Billing.

 

 

The Billing section displays a record of all of your past payments and payments due. Here, you can also change your billing and credit card information.

 

On the left-hand column, the “Payments Due” displays all projects for which Prose is awaiting payment. Below it, the “Payment History” section displays all projects for which payment has been successfully processed.

 

Both sections include the following information: invoice number, project title (linked to the project itself), content type, amount due/paid, and due date/paid date.

 

Will I receive an invoice/receipt for each project?

Yes. Each time your credit card is charged, you receive an email with a link to the paid invoice for your records.  

 

If you are on a recurring content plan and have arranged to pay by a method other than credit card, you will still receive invoice and payment notifications via email for the purpose of record keeping. 

 

Each recurring plan is billed separately. If you have ordered more than one content plan (e.g., weekly blog posts and weekly social media posts), you will receive separate invoices for each plan.

 

To view a record of all completed payments, including links to individual invoices, visit the “Payment History” section of the main Billing page:  

 

I'm not the billing contact for our organization. Can billing emails be sent to someone else?

Yes. By default, all billing emails (e.g., invoices) will be sent to you as the primary email address on the account. But you can also designate additional recipients:

 

1. Sign in and go to Settings.

2. In the field labeled “Additional billing contacts,” enter the relevant email address(es).

3. Click Save.

How can I add a new credit card to my account?

1. In the left-hand navigation bar, click Billing to visit your Billing section.

2. Click Add a New Card.

 

 

3. Fill out your credit card number and expiration date, and click Save Card.

 

 

4. Under “Saved Credit Cards,” be sure to click on the newly entered card as the “default” credit card on file if that is your preference.

 

How do you ensure my payment details are secure?

Payments are processed by Authorize.Net (via e-onlinedata), one of the world's most secure and reliable payment gateways. Click here to learn more about Authorize.Net security and compliance protocols.

How do I cancel a recurring content plan?

If you wish to cancel a recurring content plan, please contact us (by clicking the question mark icon at the bottom-right of the site).

 

Your recurring plan auto-renews every month, so your cancellation will take effect at the beginning of the next billing cycle.

 

Important Cancellation Deadline: You must cancel a recurring order at least 10 days in advance of the next billing cycle. This 10-day window ensures that no new content will be planned, assigned or drafted in preparation for the next cycle.